--- title: Outlook delegated access through service account description: This article offers guidance on setting up the room booking service for the Microsoft Office 365 Calendar data provider, focusing on user privileges for our meeting room integration. --- [Skip to content](https://support.zapfloorhq.com/knowledge-base/outlook-delegated-access-through-service-account#main-content) English Show submenu for translations [Contact us](https://support.zapfloorhq.com/knowledge-base/kb-tickets/new?hsLang=en) ![Avatar 8-1.png\]](https://support.zapfloorhq.com/hs-fs/hubfs/Avatar%20%208-1.png?height=40&name=Avatar%20%208-1.png) - [Default HubSpot Blog](http://blog.zapfloorhq.com/) - zapfloor Open main navigation Close main navigation - [Default HubSpot Blog](http://blog.zapfloorhq.com/) - zapfloor - English Show submenu for translations - [Contact us](https://support.zapfloorhq.com/knowledge-base/kb-tickets/new) - [Go to zapfloor.com](https://www.zapfloor.com/) [Go to zapfloor.com](https://www.zapfloor.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.zapfloorhq.com/knowledge-base?hsLang=en) 2. [Integrations](https://support.zapfloorhq.com/knowledge-base/integrations?hsLang=en) 3. [Outlook Calendar](https://support.zapfloorhq.com/knowledge-base/integrations?hsLang=en#outlook-calendar) # Outlook delegated access through service account ## This article offers guidance on setting up the room booking service for the Microsoft Office 365 Calendar data provider, focusing on user privileges for our meeting room integration. Instructions to configuring the room bookings for the Outlook Calendar data provider with user privileges, for the meeting room integration. Microsoft Office 365 requires global administrator level permissions for a service account to handle meeting room bookings across an organization. However, if you do not wish to use global permissions, you may now configure the booking functionality using a user account, with access to book only rooms that have been delegated to the this user account. End users has to give consent to allow syncing bookings in the private calendar of the users. This is different comparing to the *'full admin rights integration'.* We recommend creating an account in Office 365. This account will be used for authentication when configuring the integration. We will call this the **booker account**. ### 1. Create a booker account Add the basic account information, such as: - First and Last name - Display name - Username and Domain (email address) - Location - Password - Roles – Select **user (no administrator access) ​*(****You may skip all optional information.)* ​*\* make sure the user has a "Microsoft Teams Exploratory" licence (Exchange online)* ### **2. Create an application** In azure you have to register an App specific for this integration. ### **3. Delegate access for resource’s calendar to booker account** You now need to provide your booker account with access to each meeting room’s calendar, a process known as delegate access. This will allow the room booking integration to make bookings on Microsoft Outlook Calendar via the booker account that is used to authenticate calendar access. 1. Sign in to Office 365 admin center ([admin.microsoft.com](http://admin.microsoft.com)) with your **administrator** credentials. 2. Navigate to **Resources** \> **Rooms & equipment**. 3. Click the room name, and click **Show all** in the Delegates section. 4. Click **+ Add delegates**, and select your **booker account**. 5. Click **Save**. 6. Click **Edit Exchange settings**, and click **booking delegates**, and ensure the following settings: - Ensure the **Select delegates who can accept or decline booking requests** option is selected under **Booking requests**. - Ensure the **booker account** is added to the **Delegates** section. 7. Click **Save**, and click **Close**. 8. Repeat the above steps for all resources (meeting rooms). ​*\* it can take some time before the new user is visible while setting up delegated access for the resources. Through "Edit Exchange settings" it will be sooner available.* ### **4. Configure resource calendar permissions** You would now need to configure the meeting room’s calendar to allow read write permission to the resource calendars. To configure Office 365 resource booking permissions, follow the instructions below: 1. Sign in to Office 365 with your **booker account** credentials. 2. Go to the Office 365 Calendar, click your name in the top right corner, and select **Open another mailbox** from the drop-down list. 3. Enter in the resource name, and click **Open**. The resource account opens in a new tab. 4. Navigate to the resource account **Calendar**, and right-click on **Calendar**, select **Sharing and permissions**. 5. Enter in the email of the **booker account** in the **Send a sharing invitation in email** to share the calendar. Select **Delegate** from the drop-down list, and check the **Let delegate view private events** checkbox. 6. Click **Share**, and click **Done**. 7. Once done, navigate back to the email tab for the **booker account**, and accept the calendar invitation that was sent from the resource account. ### **5. User consent** 1. In zapfloor you have to enable "Require user consent" and "connect with a service account" to authenticate on service account / user account level and not admin permission level. 2. If your organisation does not allow users to give consent to any application, like is setup in this screenshot, you have to follow some steps which are explained bellow. 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