Once you have successfully set up the PINs per IQ in Salto, you can utilize an additional feature that allows you to keep the locks open during meetings.
Prerequisite: This feature is only functional when the PINs per IQ have been set up successfully.
To enable this feature, navigate to Integrations > Salto > Locks. For each lock, you can simply check the box labeled "Office Mode Allowed" to activate this function when you open it.
➡️ At the beginning of meeting (or buffer if applied) door jumps “open” (=into office mode)
➡️ until the end of the meeting, then (or after buffer if applied) it closes (= jumps out of office mode)
Office mode during reservations will only work when the OTP for every IQ is configured correctly. For example when a new IQ is installed, the OTP need to be configured for this new IQ.
Troubleshooting
If you are experiencing issues with locks that are not opening, it is important to follow these steps to identify the root cause:
1. Check if the "office mode allowed" option is enabled for the lock in question.
2. Verify if an access group exists for the reservation, as this is a necessary requirement.
3. Confirm whether other locks linked to a different IQ are still opening properly.
4. If the above steps do not resolve the issue, reconfigure the OTP for the specific IQ in Zapfloor.
It is crucial to ensure that all settings are correctly configured to enable the smooth operation of the locks during meetings or reservations. By following these troubleshooting steps, you can address any issues related to locks that are not opening as expected.
If you encounter the API response "Request execution failed with code: otp_blocked" when trying to enable office mode for a lock, simply wait for 20 minutes and then retry. For more information on error status codes, you can visit https://saltoks.com/developers/core/errors.