--- title: Delivery (package/letter) notifications description: Enable notifications for package/letter deliveries through the visitor app to stay informed when a delivery has been completed. --- [Skip to content](https://support.zapfloorhq.com/knowledge-base/delivery-package/letter-notifications#main-content) English Show submenu for translations [Contact us](https://support.zapfloorhq.com/knowledge-base/kb-tickets/new?hsLang=en) ![Avatar 8-1.png\]](https://support.zapfloorhq.com/hs-fs/hubfs/Avatar%20%208-1.png?height=40&name=Avatar%20%208-1.png) - [Default HubSpot Blog](http://blog.zapfloorhq.com/) - zapfloor Open main navigation Close main navigation - [Default HubSpot Blog](http://blog.zapfloorhq.com/) - zapfloor - English Show submenu for translations - [Contact us](https://support.zapfloorhq.com/knowledge-base/kb-tickets/new) - [Go to zapfloor.com](https://www.zapfloor.com/) [Go to zapfloor.com](https://www.zapfloor.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.zapfloorhq.com/knowledge-base?hsLang=en) 2. [My Center Settings](https://support.zapfloorhq.com/knowledge-base/my-center-settings?hsLang=en) 3. [Deliveries](https://support.zapfloorhq.com/knowledge-base/my-center-settings?hsLang=en#deliveries) # Delivery (package/letter) notifications ## Enable notifications for package/letter deliveries through the visitor app to stay informed when a delivery has been completed. ### What is a delivery? If you have the visitor manager feature enabled in your subscription, you can easily communicate about package and letter deliveries using Zapfloor. ### New delivery When a postman delivered a package, he can announce it in the reception app for a specific user or when he don't know the name for who the package is, he can also announce just a package for an unknown recipient. 1. **Outgoing email about package delivery for known recipient:** \- mail/push notification is going out for the recipient of the package *(email key: postal\_delivery.recipient\_after\_delivered)* \- mail is going out for all operator users that a package is delivered *(email key: postal\_delivery.operator\_user\_known\_recipient)* 2. **Outgoing email about package delivery for unknown recipient:** mail/push notification is going out to all assigned operator users who are not unsubscribed *(email key: postal\_delivery.operator\_user\_unknown\_recipient)* ### **When front-desk announce a package/letter through platform** **Outgoing email about package delivery for known recipient:** mail/push notification is going out for the recipient of the package   **When front-desk changes the status of delivery to "delivered"** **Outgoing email to recipient:** by changing the status of the delivery to "**delivered**" we automatically send an email to the recipient to thank him *(email key: postal\_delivery.recipient\_after\_picked\_up)* ### E-mail templates All mails can you easily update at settings \> mails \> templates. 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