--- title: Connecting customers in zapfloor to Exact Online description: In Exact Online, information related to each customer, supplier, suspect, or prospect you work with is stored in accounts which you can compare with Customers in zapfloor. These accounts are separated --- [Skip to content](https://support.zapfloorhq.com/knowledge-base/connecting-customers-in-zapfloor-to-exact-online#main-content) English Show submenu for translations [Contact us](https://support.zapfloorhq.com/knowledge-base/kb-tickets/new?hsLang=en) ![Avatar 8-1.png\]](https://support.zapfloorhq.com/hs-fs/hubfs/Avatar%20%208-1.png?height=40&name=Avatar%20%208-1.png) - [Default HubSpot Blog](http://blog.zapfloorhq.com/) - zapfloor Open main navigation Close main navigation - [Default HubSpot Blog](http://blog.zapfloorhq.com/) - zapfloor - English Show submenu for translations - [Contact us](https://support.zapfloorhq.com/knowledge-base/kb-tickets/new) - [Go to zapfloor.com](https://www.zapfloor.com/) [Go to zapfloor.com](https://www.zapfloor.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.zapfloorhq.com/knowledge-base?hsLang=en) 2. [Integrations](https://support.zapfloorhq.com/knowledge-base/integrations?hsLang=en) 3. [Exact Online](https://support.zapfloorhq.com/knowledge-base/integrations?hsLang=en#exact-online) # Connecting customers in zapfloor to Exact Online In Exact Online, information related to each customer, supplier, suspect, or prospect you work with is stored in **accounts** which you can compare with **Customers in zapfloor.** These accounts are separated into different types that depend on the role of the company or individual with whom you work. There are four types of accounts but we can only work with accounts with the type of **Customers**. When you are starting using zapfloor and already use ExactOnline, the customer in zapfloor need to be linked to the customer in ExactOnline to make sure **no double customers will be created.** Before zapfloor creates a new customer in Exact Online, we first validate if the customer does already exist on the following attributes (**Status: Customer**): 1. VAT number *(scrnshot: \*1)* 2. Customer number (Code) *(scrnshot: \*2) -* 100% unique ![](https://support.zapfloorhq.com/hs-fs/hubfs/connectcustomerstoexact1-png.png?width=688&height=341&name=connectcustomerstoexact1-png.png) If a match exists, the zapfloor customer will then be linked to the Exact customer and the sales entry will be pushed. 1. Add the VAT number to the customer in Exact Online 2. Go to integrations -\> ExactOnline -\> "Exact Accounts Overview" You will see of all customers in ExactOnline   ![](https://support.zapfloorhq.com/hs-fs/hubfs/connectcustomerstoexact2-png.png?width=688&height=129&name=connectcustomerstoexact2-png.png) - When you click on (1), you can assign the zapfloor customer to the Exact Online customer - When you want to unlink the zapfloor customer from an ExactOnline account, click on (2) ### **Customer numbering** When a new customer in zapfloor is created, a new customer number will be generated by zapfloor (sequence). Customer numbers are unique in for both platforms but ExactOnline does not allow different sequences for suppliers which makes it different to keep the customer numbers equal in both platforms. 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