The lobby app offers a streamlined process for both your members and their visitors, allowing for effortless self-announcement without requiring any intervention from you or your team. It can be used on both iPads or Android tablets.
1. Introduction
The lobby app can be used for the following functionalities:
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Checking in visitors
The visitor selects who they are visiting and enters their details. After that, the host will receive an email or SMS upon check-in. -
Checking in visitors with a QR code
Visitors will receive it via email when they are announced. The host announces the visitor beforehand, once that is done an email will be sent out which contains a QR code. This code can be scanned to announce themselves. After that the host will receive an email or SMS the visitor has arrived.
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Announce packages and letters
Staff or delivery drivers can use the lobby app to notify recipients about packages and letters in the digital lobby. Once announced, the recipient will receive a notification or email regarding the arrival of their package or letter.
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Create new customers.
As a receptionist, you can use the tablet to create new customers by entering their details such as name, contact information, and any other relevant information into the system.
- Check-in desk bookers
2. Specifications of the tablet
| Android |
- Version 8/9 or later
- Ram 1+GB
- Adaption to the Internet
|
| iOS |
- iOS 14 or later
- Adaption to the Internet
|
3. Configure the app
Step 1: Install the app on the tablet
Install the app on the tablet by selecting the appropriate link and proceeding with the installation process.
Step 2: Log in as an operator
When setting up the lobby app on the tablet, it is important to note that your username as an operator must be an email address. This ensures that you have a unique identifier for logging in and managing the app effectively.
Step 3: Configure the font
To customize the font in the app, click on the letter "A" located in the top right corner of the screen. A pop-up window will appear, allowing you to select your desired font. Click on your choice, and the font will be updated accordingly.
Step 3: Select the location
After logging in, you have the option to choose the specific location where you want the app to be operational.
Step 4: Your app is now live
4. Customize the app
Step 1: Configure the background
To set a background for the app, go to My Center > Location Details > Reception app background image. You can watch this video tutorial demonstrating how to do this.
Step 2: Add the logo's
By adding logos for each customer in their settings, visitors will be able to easily identify who they are visiting, creating a smooth check-in process. In this video, we will show you how you can add them.
Tip: You can use the pricacy settings to enable or disable a customer's or user's visibility in the lobby ap
5. Test if you can announce a visitor
Step 1: Announce a visitor via the lobby app
After setting up the lobby app and logging in as an operator, the start screen will appear, indicating that the app is ready to announce visitors. Simply click on the check-in option, choose the correct customer, select the contact person, and fill in the necessary details to complete the process.
Step 2: Go to the visitor's module in the operator account
To verify if the announcement process was successful, log in to your operator account on the computer. Navigate to the visitor's module in the left menu and open it by double-clicking on it. This will allow you to check if the announced visitor is listed correctly.
Step 3: Verify if the visitor is announced on the platform
Check to see if the announced visitor is listed. If they appear on the list, it indicates that the setup was successful.
