Security and Compliance
      Back to home
      1. Help Center
      2. Support & FAQ
      3. Security and Compliance

      Zapfloor: Back up, Encryption and Procedures

      Here you can find all the information about the Back up, encryption and procedures details of Zapfloor.

      Storage & Encryption

      Amazon & Heroku

      Zapfloor utilizes Amazon's public Web Services Cloud. Amazon is the market leader in cloud infrastructure. Zapfloor's servers are located in Amazon Europe's data centers. The data is stored with Amazon in Frankfurt & Dublin, and therefore within the EU and its regulations. You can find information on how Amazon handles data protection in Europe via this link. For information on Amazon's physical and operational security, you can find it via this link.

      Encryption Techniques

      All data traffic between your device and Zapfloor's servers is encrypted using SSL encryption technology (1024-bit RSA encryption). This means that all data transmitted over the internet (such as passwords and financial figures) is protected against 'eavesdropping on internet data traffic'.

       
       
       

      Third-Party storage

       

      Location

       

      Encryption at rest

       

      Encryption of backups

       

      Encryption in-transit

       

      Amazon AWS S3

      Dublin (IE)

      AES-256

      AES-256

      2048-bit RSA TLS

      Amazon AWS EC2

      Dublin (IE)

      AES-256

      AES-256

      AES-256

      Heroku (Salesforce)

      Dublin (IE)

      AES-256

      AES-256

      AES-256-GCM-SHA384
       
       
       

      Frequency of Backups & Availability

      Although we trust that the Amazon server is always available to provide our services, we frequently monitor the availability of the servers. If the response time is too long, designated individuals within the organization are immediately notified via a message. Additionally, Zapfloor follows a policy where one backup is made daily and stored for 14 days.

      Details

      1. Perform daily snapshot backups of all systems that process, store, or transmit data for Zapfloor Customers.

      2. Zapfloor Ops Team, lead by CTO, is designated to be in charge of backups.

      3. Dev Ops Team members are trained and assigned to complete backups and manage the backup media.

      4. Document backups

        • Name of the system

        • Date & time of backup

        • Where backup stored (or to whom it was provided)

      5. Securely encrypt stored backups in a manner that protects them from loss or environmental damage.

      6. Test backups and document that files have been completely and accurately restored from the backup media.

      If you have any additional questions, please reach out to your Customer Success Manager.